RETURNS

Rules for withdrawal from a contract concluded remotely and making a return:

1. The Shop's Customer who is a Consumer or an Entrepreneur referred to in Article 7aa of the Consumer Rights Act ("Privileged Entrepreneur") has the statutory right to withdraw from the contract of sale of the Goods within 14 days from its receipt (the time limit runs from the day following the day of receipt of the shipment with the Goods), without giving any reason, subject to the exceptions referred to below (Section 7).

2. To exercise the right of withdrawal, the Customer must, within 14 days of receipt of the shipment with the Goods, inform the Store of the withdrawal from the contract by an unequivocal statement (e.g. in the form of a return form, which can be found at this link). The form can be sent by email to sklep@ohvery.pl or together with the returned Goods. If the Customer first sends the return form by e-mail, he/she must remember that the Goods should be sent back immediately, but no later than before the expiration of another 14 days from the date of sending the withdrawal statement.

3. The return form must be accompanied by proof of purchase (invoice). In the case of an email shipment, its scan will suffice.

4. Returned Goods should be sent back to the address:

EWA KAMIONOWSKA, 8 Kampinoska Street, 05-840 Brwinów, Poland

e-mail: sklep@ohvery.pl, phone: +48 572 226 202

• Shipping costs of the returned Goods shall be borne by the Customer.
• The store does not accept shipments sent with the "cash on delivery" option.

5. It is a condition for the OHVERY store to accept the return that the Customer returns the Goods in the same condition in which they were sent to him by the Store, that is:

- the returned Goods must have a set of original intact sewn-in tags and paper tags and holographic seals

- Goods must not be damaged or soiled, must not bear traces of use, must be free of odor, such as perfume

- The Goods must be of full value, i.e. they cannot be returned incomplete (e.g. without an integral component)

• In the case of return of Goods that violate the above rules, OHVERY store reserves the right to refuse to accept the return of Goods. All regulations of this issue can be found in the Terms and Conditions of the OHVERY store. 

6. The Store has up to 14 days to refund the payment for the returned Goods (i.e. the cost of the Goods and shipping costs, if any) from the day it receives the Customer's statement of withdrawal from the contract. The Store may withhold the refund until it receives the Goods back or the Customer provides the Seller with proof of their return (legal basis: Article 32 of the Polish Consumer Rights Act).

7. Returns are not subject to:

- non-refabricated things, i.e. things produced according to the specifications of the Consumer / Privileged Buyer or serving to meet his individualized needs, i.e. things prepared on the special order of the Customer, bearing individual characteristics (e.g. clothes prepared for the dimensions of the Customer, which he supported with a clearly expressed statement of intent to prepare such goods for him)

- things which, after delivery, due to their nature, are inseparably connected with other things

COMPLAINTS

If you believe that the goods you purchased are not in accordance with the contract / defective, you can file a complaint.

Rules for filing a complaint:

1. the Customer should send to the Store a statement of Complaint Form, preferably in the form of a Complaint form, which can be found at this link. The form should be sent by e-mail to sklep@ohvery.pl or together with the Goods to the address:

EWA KAMIONOWSKA, 8 Kampinoska Street, 05-840 Brwinów, Poland

 e-mail address: sklep@ohvery.pl, phone: +48 572 226 202

• Before returning the Goods, the Customer should contact the OHVERY Store and notify it of the shipment - this will enable the Store to arrange shipment of the advertised Goods and cover the resulting costs.
• Please note that we do not accept packages sent in the "cash on delivery" option.

2. The complaint form must be accompanied by proof of purchase (invoice).

3. Under the right of complaint, the buyer may request:

- repair of the Goods (removal of the defect)

- replacement of the Goods with a defect-free one

If the removal of the defect or replacement is not possible (e.g. due to stock shortages) or requires excessive costs, only then the Buyer may submit a statement of price reduction or withdrawal from the contract.

4. The complaint will be considered within 14 days of receipt of the Store's complaint notification.

5. Detailed regulations on Complaints can be found in the Terms and Conditions of the OHVERY Store.